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Integrations Support

When you run into a technical problem, open a ticket by sending an email to ImplantacaoEmpresas@btgpactual.com so our integrations team can assist you.

Tickets should follow the format below to speed up the response:

[DEVELOPERS][Ticket title]

What is the CNPJ where your solution is built?
"123456412"

Which clientId is your connection made with? This is not sensitive data.
"123412342134213"

Does it include attached images?
"Yes" or "No"

If you are using the API, which method and which endpoint?
"GET on the /v1/abcde endpoint" or "I'm not"

If you are using webhooks, which ones?
"webhook.ficticio"

Are you receiving an error code when consuming the API? If so, which error?
"Yes. I'm receiving 123" or "No"

Brief description of the problem:
"I had a problem with ABCD when performing XYZ."

What is the name of the Software you are integrating?
  "ERP Software X"

Title suggestions​

We suggest using one of the categories below as the ticket title:

  • Problem in the authorization flow;
  • Problem consuming the API;
  • Problem receiving webhooks.

Below is an example of a correctly opened ticket:

[DEVELOPERS][Problem consuming the API]

Does it include attached images?
"No."

If you are using the API, which method and which endpoint?
"GET on the /v1/accounts endpoint.

Are you receiving an error code when consuming the API? Which error?
"No."

Brief description of the problem:
"I successfully completed the access token flow with the auth code flow. However, when making the call, I receive an empty array."